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Refund and Returns Policy

Effective Date: October 30, 2026

Welcome to the Refund and Returns Policy of NNN FITNESS INC. This policy is formulated to outline clear, fair and transparent rules for all return and exchange requests related to the small fitness equipment sold through our official website www.3nfitness.com, including our curated collection of massage balls, resistance bands, yoga blocks and other fitness essentials. As a team of fitness lovers dedicated to making fitness simple and accessible for every user, we prioritize protecting the legitimate rights and interests of both our customers and our business operations, and this policy is designed to create a mutually trusted shopping environment for all parties.

1. Core Rule: No Pure “Refund Only” Requests Are Accepted

We explicitly state that ‌we do not support any requests for refund only without the return of the purchased products‌. All valid refund requests under this policy must be accompanied by the full return of the corresponding physical fitness equipment you ordered from us. No request for direct full or partial refund without returning the product will be approved, unless the product we sent is confirmed to have serious functional defects that make it completely unusable and the defect cannot be repaired through after-sales support within a reasonable cost range, and we separately inform you of the special refund handling solution in written form via official email. This rule is set to maintain fair operation for all our customers, and to avoid unreasonable consumption behaviors that disrupt our normal supply chain and product service system.

2. Eligibility for Return Application

You can submit a valid return request that meets the following conditions within 30 calendar days from the date you receive the ordered fitness product:

  • The product you return must be in original unused condition, with all original packaging, tags, accessories, user guides that came with the item intact. For unopened products in sealed original packaging, the seal must not be damaged or torn.
  • The product has no man-made damage, no scratches, no stains, no deformation caused by improper use, improper storage or accidental collision after you receive the goods.
  • You need to provide the valid order number, and the corresponding purchase proof on our official website www.3nfitness.com.
  • Products that are not eligible for return include custom engraved personalized fitness items, clearance sale items marked as “final sale” on our product page, and products that have obvious traces of long-term use and cannot be resold normally after return.

3. Return Process

  1. Before sending back any product, you must contact our customer service team first to submit a return application. You can reach us via our official contact email nyxis@3nfitness.com, call us at +1 416 695 1100, or send a message through the contact page on our website. Our team will review your application and send you the official confirmed return address and subsequent operation guidance within 2 business days. Please do not send the returned goods directly to any address that is not notified by our official customer service, otherwise we cannot guarantee that we can receive your returned parcel smoothly.
  2. After you get the confirmed return address, please pack the product properly to avoid damage during transportation. You need to bear the full cost of the return shipping fee by yourself, unless the return reason is confirmed to be caused by our side, such as we sent you the wrong product, or the product has inherent manufacturing quality defect.
  3. After we receive your returned product, our professional inspection team will check the returned item within 3 business days, to confirm whether the product meets our return eligibility requirements stated in this policy.
  4. If the inspection result passes and your return application is approved, you can choose to get a full refund to your original payment account, or get an equivalent store credit that can be used for any purchase on www.3nfitness.com. The refund will be processed to your original payment account within 7 to 14 business days, and the specific arrival time depends on the processing speed of your payment card issuing institution.

4. Special Situations Handling

  • If the product you receive has inherent manufacturing quality defect, or we send you the wrong product that does not match your order, we will not only cover the full return shipping cost for you, but also provide you with the option to replace the correct product or get the corresponding refund after you return the non-conforming item. We never handle any situation where you get the refund without sending back the non-conforming product.
  • If you return the product without the complete original packaging, or the product has slight traces of use that do not affect the secondary sale, we will notify you of the corresponding partial refund amount after inspection, and the final refund amount will be determined according to the actual condition of the returned product.
  • Any return application submitted after the 30-day window from the date you receive the goods will not be accepted, and no corresponding refund or exchange service will be provided.

5. Contact Information

If you have any questions about this Refund and Returns Policy, you can contact us at any time through the following official channels:

  • Official Website: www.3nfitness.com
  • Contact Email: nyxis@3nfitness.com
  • Contact Phone: +1 416 695 1100
  • Physical Address: 905-299 Mill Road, Toronto, Ontario M9C 4V9, Canada