Shipping Policy

Effective Date: October 30, 2026

Welcome to the official Shipping Policy of NNN FITNESS INC. As a dedicated team of fitness lovers who curate compact, space-saving small fitness gear including massage balls, resistance bands and yoga blocks for users to fit daily workouts seamlessly into busy schedules, we design this policy to deliver clear, transparent and predictable shipping arrangements for all orders placed through our official website www.3nfitness.com. Our goal is to get your chosen high-quality fitness essentials to your hands safely, quickly and reliably, so you can start your satisfying daily training with no unnecessary delays.

1. Order Processing Period

All orders submitted on www.3nfitness.com will be processed and verified within 1 to 2 business days after we confirm your successful payment. Our business days run from Monday to Friday, excluding statutory public holidays in Canada and major regional public holidays that affect local logistics operations. During peak promotion seasons such as holiday sales, the order processing period may be extended by up to 1 additional business day due to increased order volume. Once your order is confirmed and processed successfully, we will send you a confirmation email via nyxis@3nfitness.com, which includes your order details and the expected shipping timeline.

Please note that we will conduct a simple pre-shipment inspection for every fitness product you order, checking for item condition, accessory completeness and delivery address accuracy, to avoid unexpected errors before the parcel leaves our warehouse. If we find any issues related to your order information or product stock during this process, we will contact you promptly via your reserved contact phone number +1 416 695 1100 or order email to confirm the adjustment plan with you.

2. Shipping Regions and Delivery Timelines

We currently provide shipping services to customers across Canada, as well as most mainstream regions in North America, Europe and Oceania. The standard estimated delivery time for different regions is as follows:

• ‌Domestic Orders within Canada‌: Standard shipping takes 3 to 7 business days after the parcel is dispatched from our warehouse. For orders located in the Greater Toronto Area, the delivery can be completed within 2 to 4 business days under normal circumstances.
• ‌US Continental Orders‌: Standard shipping takes 5 to 10 business days after dispatch.
• ‌International Orders to Europe and Oceania‌: Standard shipping takes 7 to 15 business days after dispatch. For international shipments, the actual delivery time may be slightly affected by local customs clearance procedures, which are outside our direct control.

We also provide optional expedited shipping services for customers who want to receive their fitness gear faster. You can select the expedited shipping option during checkout, which cuts the domestic delivery time to 1 to 3 business days, and the US delivery time to 3 to 5 business days, with corresponding expedited shipping fee calculated in real time based on your delivery address.

3. Shipping Fees

Our shipping fee rule is based on your delivery region and order total value:

• For all domestic orders within Canada with a total value over €75, we offer ‌free standard shipping‌ as a benefit for our local customers.
• For domestic Canadian orders under €75, the flat rate standard shipping fee is €5.99.
• For US continental orders, the flat rate standard shipping fee is €9.99 for all order values below €100, and free standard shipping for US orders over €100.
• For international orders to Europe and Oceania, the shipping fee will be automatically calculated and displayed on the checkout page based on the actual weight of your ordered fitness items and your specific delivery address, before you complete the payment.

All applicable customs duties, import taxes and related clearance fees for international cross-border shipments are the sole responsibility of the customer. NNN FITNESS INC. is not liable for any extra fees charged by local customs authorities, and we recommend that you check the local import policy for small fitness equipment in advance before placing your international order.

4. Parcel Tracking and Delivery

Once your order is dispatched from our warehouse, we will immediately send you a shipment notification email, with a unique official tracking link inside. You can click the link to check the real-time location and delivery status of your parcel at any time. All our shipping parcels are delivered with signature confirmation requirement. If no one is available at your designated delivery address when the courier arrives, the courier will leave a delivery notice for you, with guidance for you to rearrange a suitable delivery time or pick up the parcel at the local designated courier pickup point.

If your tracking information shows that the parcel has been successfully delivered but you have not received your package, please contact our customer service team within 7 calendar days, we will work with the courier company immediately to launch an investigation, and arrange a re-dispatch or follow-up solution for you once the investigation result is confirmed.

5. Unforeseen Circumstances

We will not take responsibility for delivery delays caused by force majeure events that are beyond our reasonable control, including extreme severe weather conditions, natural disasters, local logistics system strikes, public health emergency restrictions and other unexpected situations. Once such circumstances occur and affect your delivery timeline, we will notify you of the situation and updated estimated delivery arrangement as soon as possible.

6. Contact Information

If you have any questions, concerns or special requests related to shipping arrangements for your order, you can reach our customer support team at any time via the following official channels:

• Official Website: www.3nfitness.com
• Contact Email: nyxis@3nfitness.com
• Contact Phone: +1 416 695 1100
• Physical Mailing Address: 905-299 Mill Road, Toronto, Ontario M9C 4V9, Canada

Our team will respond to all your shipping related inquiries within 2 business days, to help you get your fitness gear as smoothly as possible.