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Privacy Policy

Effective Date: October 30, 2026

Welcome to the privacy policy of NNN FITNESS INC. This document is designed to inform you clearly and transparently about how we collect, use, store, protect and manage your personal information when you visit our official website www.3nfitness.com, browse our product catalogs, place orders for our small fitness equipment, and interact with our services. At NNN FITNESS, we are a team of fitness lovers dedicated to making fitness simple and accessible for every user, and protecting your personal privacy is a core part of our commitment to bringing you reliable, high-quality fitness gear that fits seamlessly into your daily life.

1. Introduction and Scope of This Policy

This Privacy Policy applies to all personal information collected through your use of our website, offline in-store services, customer support interactions, and all related transactions with NNN FITNESS INC. It covers all scenarios including but not limited to browsing our collection of massage balls, resistance bands, yoga blocks and other fitness essentials, creating a user account, completing a checkout process, subscribing to our update notifications, contacting our customer service team, and participating in our user feedback activities.

By accessing and using our website www.3nfitness.com, you agree to the practices described in this Privacy Policy. If you do not agree with any terms outlined in this document, please do not access our website or use any of our services.

2. Contact Information of the Data Controller

The controller of your personal information for all activities described in this Privacy Policy is NNN FITNESS INC. You can reach us at any time through the following channels:

  • Official Website: www.3nfitness.com
  • Contact Email: nyxis@3nfitness.com
  • Contact Address: 905-299 Mill Road, Toronto, Ontario M9C 4V9, Canada
  • Contact Phone: +1 416 695 1100

If you have any questions, concerns or requests related to your personal data and privacy rights, you can contact our data protection team directly through the above methods, and we will respond to your inquiry within 7 business days.

3. Types of Personal Information We Collect

We only collect necessary information that supports us to provide you with better shopping experience and high-quality fitness services, which includes the following categories:

3.1 Information You Provide Voluntarily

  • ‌Account and Registration Information‌: When you create an account on our website, we collect your full name, email address, contact phone number, and password you set for the account.
  • ‌Order and Transaction Information‌: When you place an order for products such as our Large Diameter Massage Ball, Eco Friendly Cork Yoga Block, or Heavy Duty Resistance Bands Set, we collect your shipping address, billing address, payment information (including billing contact details, we do not store complete credit card credentials on our server, all payment processing is completed through certified third-party payment gateways), and order preference notes.
  • ‌Communication Information‌: When you contact us via email, phone, or our website contact form, we collect the content of your messages, feedback on our products, questions about usage of our fitness gear, and any other information you choose to share with our customer service team.
  • ‌User Feedback Information‌: When you leave product reviews, share your workout experience with our fitness equipment, or participate in our user survey activities, we collect the content of your feedback, your public display name for reviews, and any additional information you choose to submit.
  • ‌Subscription Information‌: When you subscribe to our email newsletter for new arrival notifications, exclusive discount information, and fitness tutorial tips, we collect your email address and your preference of product categories you are interested in.

3.2 Information We Collect Automatically When You Use Our Website

  • ‌Device and Technical Information‌: We collect information about the device you use to access our website, including your device model, operating system version, unique device identifier, browser type and version, language setting, IP address, and time zone setting.
  • ‌Website Usage Data‌: We automatically record your browsing behavior on our website, including the pages you visit, the product pages of massage balls, resistance bands, yoga blocks and other fitness essentials you view, the time you spend on each page, the click paths you take, the search keywords you enter on our site, and the access time and frequency.
  • ‌Cookie and Similar Tracking Technology Information‌: We use cookies and other similar tracking tools to collect information to optimize your browsing experience. The cookies we use include necessary functional cookies that support the normal operation of your shopping cart, checkout process and account login, performance cookies that help us analyze how users interact with our website to improve page loading speed and service logic, and preference cookies that remember your settings such as your favorite product categories and region-based shopping currency. You can manage or disable cookies through your browser settings at any time, but please note that disabling necessary cookies may affect the normal use of some functions of our website, such as keeping your cart items saved when you browse across pages.

4. How We Use Your Personal Information

All the personal information we collect is used for the following legitimate purposes, and we will never process your data beyond the scope stated in this policy without obtaining your additional explicit consent:

  1. ‌Order Fulfillment and Transaction Processing‌: We use your order information, shipping address and contact details to process your payment, arrange product delivery, update you with order logistics status, and complete all after-sales service related to your purchase, including processing return and refund requests in accordance with our Refund and Returns Policy.
  2. ‌Website Operation and Experience Optimization‌: We use the automatically collected website usage data and technical information to troubleshoot website technical issues, optimize page loading speed, adjust product display logic to help you quickly find the small fitness equipment that matches your workout needs, and ensure the normal, stable and secure operation of www.3nfitness.com.
  3. ‌User Account Management‌: We use your registration information to manage your user account, verify your identity when you log in, support your functions of checking historical orders, saving favorite products, and managing your personal settings on our website.
  4. ‌Customer Support Service‌: We use your communication information to respond to your questions about product usage, help you solve problems encountered during shopping, provide guidance for using our massage balls, resistance bands, yoga blocks and other fitness products, and handle your complaints and requests efficiently.
  5. ‌Personalized Service Delivery‌: With your explicit consent, we will send you customized content including notifications of new arrival space-saving fitness products that match your previous browsing preference, exclusive promotional offers for the fitness gear categories you are interested in, practical home workout tutorials, and update information related to our service policies. You can unsubscribe from such marketing communications at any time by clicking the unsubscribe link at the bottom of our marketing emails, or sending an email to our contact address nyxis@3nfitness.com to make a request.
  6. ‌Product and Service Improvement‌: We analyze anonymized user feedback and usage data to optimize our product curation logic, select more compact, easy-to-use fitness gear that fits real life scenarios such as tiny apartments, office corners and travel suitcases, improve our existing product lines of massage balls, resistance bands and yoga blocks, and develop new services that better meet the daily workout needs of our users.
  7. ‌Security Protection‌: We use your personal information to verify user identity, prevent unauthorized access to your account, detect and prevent fraud transactions, malicious attacks and other illegal activities, and protect the security of our users, our website and the property safety of all parties involved in transactions.
  8. ‌Compliance with Legal Obligations‌: We may process your personal information when it is required by applicable laws, regulations, legal procedures or valid governmental requests, to fulfill our legal responsibilities related to tax declaration, transaction record retention and other regulatory requirements.

5. Sharing of Your Personal Information

We will never sell, rent or trade your personal information to any third parties for their commercial marketing purposes without your explicit consent. We may only share your information in the following limited situations:

  • ‌Authorized Service Providers‌: We will share necessary information with trusted third-party service providers who assist us to operate our business, including certified payment processing institutions to complete payment transactions, professional logistics and shipping companies to deliver your ordered fitness products, cloud service providers who host our website data to ensure the stable operation of www.3nfitness.com, and data analysis service providers who help us optimize website usage experience. All these third-party service providers are required to sign strict data protection agreements with NNN FITNESS INC., they can only process your personal information in accordance with our clear instructions, and are obligated to take sufficient security measures to protect your data.
  • ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, asset transfer or other similar business transaction of NNN FITNESS INC., your personal information may be transferred as part of our business assets. We will ensure that the new entity that takes over your personal information continues to be bound by the terms of this Privacy Policy, and notify you in advance before the transfer of your personal information if there is any major change to the data protection rules.
  • ‌Legal Compliance and Rights Protection‌: We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, court orders or governmental legal requests, to protect the rights, property and safety of NNN FITNESS INC., our users, the public and other related parties, to prevent fraud and illegal activities, and to enforce our Terms of Service and other agreement terms.

6. Data Retention Period

We will only retain your personal information for the period that is necessary to fulfill the specific purposes for which the information was collected. Generally speaking:

  • We retain your order transaction information for 7 years after the completion of your order, to meet the requirements of local commercial law, tax law and after-sales service related regulations.
  • If you keep your user account on our website active, we will retain your account related information for the entire period until you apply for account deletion.
  • For the information we use for marketing communication purposes, we will retain such information until you unsubscribe from our marketing list or submit a request to delete your relevant data.
  • After your data no longer needs to be retained for the original stated purpose, we will either securely anonymize the data for statistical analysis and product optimization use, or completely destroy the data in accordance with our secure data deletion procedures.

7. Your Privacy Rights

Depending on the applicable data protection laws in your region, you may have the following rights related to your personal information:

  1. ‌Right of Access‌: You have the right to request a copy of the personal information we hold about you, to confirm how we process your data.
  2. ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct and update the relevant information free of charge.
  3. ‌Right to Erasure‌: You have the right to request us to delete your personal information in certain circumstances, for example when the information is no longer necessary for the original purpose we collected it for, or you withdraw your previous consent for data processing, and there is no other legitimate legal reason for us to retain the data.
  4. ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal information under specific conditions, such as when you question the accuracy of your data, or when you object to our data processing activities, during the period we verify the relevant situation.
  5. ‌Right to Data Portability‌: You have the right to obtain the personal information you provided to us in a structured, commonly used and machine-readable format, or request us to transmit the data to another data controller directly, where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal information based on our legitimate interests at any time, and we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms and interests, or the processing is for the purpose of legal claim establishment, exercise or defense. You also have the full right to object to our marketing information sending at any time.
  7. ‌Right to Withdraw Consent‌: For the data processing activities that are based on your explicit consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the processing activities we have carried out based on your consent before you withdraw it.

If you want to exercise any of the above rights, you can send your request to us via email at nyxis@3nfitness.com, or contact us through our phone number +1 416 695 1100. We will verify your identity before processing your request, and respond to you within 7 business days. If you are not satisfied with our handling of your request, you also have the right to submit a complaint to the local data protection regulatory authority in your region.

8. Data Security Protection

NNN FITNESS INC. takes the security of your personal information extremely seriously. We have implemented a series of industry-recognized technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, modification, destruction or accidental loss:

  • We use end-to-end SSL encryption technology during the data transmission process on our website www.3nfitness.com, to ensure that your personal information and payment related data are securely transmitted over the internet.
  • All our data storage servers are deployed in certified secure data centers, with multi-layer physical access control, network firewall protection and real-time intrusion detection system.
  • Our internal staff can only access your necessary personal information within the scope required to complete their job duties, and all access behaviors are recorded and audited regularly. We have formulated strict data confidentiality rules for all internal team members, and any unauthorized access and use of user personal information will lead to serious disciplinary actions and even legal liabilities.
  • We conduct regular security vulnerability scanning and system security update for our website and data system, to continuously improve our data security protection capability.

9. Protection of Minors

Our website www.3nfitness.com is a general e-commerce platform for adult users. We do not intentionally collect personal information from children under the age of 16. If we find that we have collected personal information of a minor under 16 without the verified consent of their parent or guardian, we will take immediate measures to delete the relevant information completely. If you believe that we may have collected personal information from a minor, please contact us immediately through our contact channels, and we will process the situation as soon as possible.

10. Third-Party Links

Our website may contain links to third-party websites, such as the social media platform links we share on our blog page, or the links to third-party fitness tutorial content. Please note that these third-party websites have their own independent privacy policies, and NNN FITNESS INC. has no control over and is not responsible for the data protection practices and content of these third-party sites. We recommend that you carefully read the privacy policy of each website you visit after leaving our official website, to understand their rules of collecting and using your personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time according to the adjustment of our business operation needs, the update of website service functions and the requirement of new applicable laws and regulations. When we make major changes to this policy, we will prominently display the updated notice on the homepage of www.3nfitness.com, notify you through the email address you reserved in your account, and update the “Effective Date” marked at the top of this Privacy Policy. Your continued use of our website and services after the effective date of the new version of Privacy Policy will be regarded as your recognition and acceptance of the updated policy terms.

12. Final Clause

This Privacy Policy is formulated in accordance with the applicable laws and regulations of Canada and other regions where our services are provided. If any clause of this policy is judged to be invalid or unenforceable by the relevant judicial authority, the remaining clauses of this policy will still remain in full force and effect.

For any questions or inquiries about this Privacy Policy, please do not hesitate to contact NNN FITNESS INC. at any time via nyxis@3nfitness.com, or our phone number +1 416 695 1100, or send mail to our address at 905-299 Mill Road, Toronto, Ontario M9C 4V9, Canada.